Refund policy

Returnable items

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (any Savor Treats edible products) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases.

We do not accept returns or exchanges on any perishable goods. 

We do not accept any refunds on cookie packages.

We do not accept returns on cookie packages.

If you are not satisfied with your order or your package was damaged in the mail please reach out to us using the “Contact Us” tab located at the bottom of the page.

You can always contact us for any return question at order@savortreats.com.